System | Internal Frequently Asked Question (FAQ)

What to do if customer login to Boostorder Direct V3 but no site is showing?

Example of screenshot 

There are two things to check first

1. Ask for customer contact such as phone number or email
   1. Go to Swagger
   2. Go to Post method of GetLinkedDetailedWcUser
   3. Search for phone number or email
   4. Check if this contact detail has linked to the site
      
   5. If yes, and there is a Pending status, copy the site name and send to the user (If no, go to Step 2)
      
   6. In Boostorder Direct V3, the user can press on Add button
      
   7. Fill in the site ID using the site name, and click Confirm button
      
   8. If there is no error, the site will show in the page.
2. Check the site setting to verify direct is enabled.
   
   1. After enabling this settings, go to customer page and click the Save button again to reflect the changes.
      
   2. After that, repeat Step 1