Why can’t I see my product in the app even after setting the status to Published?
The possible system involved can be from
- Boostorder Rep V3
- Boostorder Cloud
- Boostorder Syncer
Step 1: Redownload in the app to reflect latest product status
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Open the app.
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At the Home page, go to Settings > Sync Manager > Download to press the Start Download once.
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After redownload, check whether the product appears.
Step 2: Check the product status in the accounting system
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The product visibility is controlled by the accounting system and synced to Boostorder Cloud.
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Ensure the product is marked Published in the accounting system
Step 3: Check the product is having UOM in the accounting system
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Unit of Measurement (UOM)
The Boostorder Syncer service will not sync products without a UOM.
Make sure the product has a valid Unit of Measurement configured.
After updating the above, redownload again in the Download Page of the App.