Operation | Frequently Asked Questions (FAQ)

Why can’t I apply annual leave for a past date?

In Boostorder Rep V2, applying annual leave for past dates was supported.

In Boostorder Rep V3, annual leave can only be applied for today or future dates.

If you need to apply annual leave for a past date, please contact your DMM from Heineken to request assistance.

How can I remove annual leave that I already applied?

Removing an applied annual leave requires approval from the Heineken side.

Process:

1. Obtain approval from Heineken.

2. After approval is granted, contact customer support.

3. Customer support will assist in removing the annual leave from the system.

Why the location is not showing after I capture a photo?

Check the following:

1. Go to your phone’s device settings.

2. Ensure location permission is enabled for the app.

Why I am not able to check in? 

1. If the app shows unable to get the location, kindly press the Retry button to fetch the location
2. If the issue persists, kindly restart the app and check in again

Journey plan not able to show 3rd and 4th week of scheduled task

App will only show the scheduled task for last week, this week and next week.

Can I check in without Internet connection?

Yes, you are still able to check in without internet connection. However the check in record will not be uploaded until the phone device has stable internet connection.