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Integration | Frequently Asked Questions (FAQ)

Boostorder Cloud

I will travel oversea next week, please help to unblock IP so that we can place order

User is able to place order regardless of Boostorder Rep version when travelling oversea. 

If user encounters any issue when placing order, take a screenshot from this website https://whatismyipaddress.com/ immediately and reach out to customer support

Order is not synced due to exchange rate not updated

Customer should update the exchange rate by informing their office

How do I set up and maintain product mapping?

Please follow the video tutorial in the link below for step-by-step guidance:

https://www.loom.com/share/2694dee1f8c34162aac7ee66657123b8

Ensure that product mapping is updated whenever new products or changes are introduced to avoid synchronization issues.

How to cancel an invoice that is transferred from Sales Order in Accounting System?

You are not allowed to cancel the invoice that is transferred from Sales Order. 

To cancel the invoice, you can set the quantity of all line item to zero in admin portal.

Boostorder Syncer

Why is the PDF in the app different from the PDF in the accounting system?

This issue usually occurs when the Boostorder Syncer service is not functioning properly.

Please contact customer support for further investigation and assistance.

If I want to add a new product SKU, do I need to import all products or only the new SKU?

You must export all existing products first, then:

  1. Add the new product SKU to the exported file.

  2. Import the complete product list (including existing and new products) back into the system.

Importing only the new SKU is not supported and may cause data inconsistency.

The order is not synced due to an SAP error

This issue originates from the SAP system and is not caused by the Boostorder application or Syncer service.

Please escalate this issue to the SAP team for investigation and resolution.

Accounting System

Why the decimal places of discount column is rounded to two decimal places in the report? I want it to show four decimal places in the pdf report.

This is not within our scope, as the settings for number of decimal places to be shown in pdf report depends on report settings in Autocount. Please contact Autocount reseller to resolve this issue.