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How to identify the root cause of a failed order sync

Use the following steps to identify why an order failed to sync between the application and the accounting system.

 Troubleshooting steps
  1. Search for the order
    • Search for the affected order in either the application or portal.
    • Confirm that the order exists and locate its synchronization status.
  2. Review the error message
    • Click on the error details displayed for the order.
    • Review the error message to identify the type of synchronization issue.
  3. Determine the appropriate resolution
    • Based on the error type, perform the relevant corrective action.
    • Common causes may include account restrictions, configuration issues, or data validation errors.
  4. Retry synchronization
    • After resolving the issue, retry the synchronization process.
    • Confirm that the order is successfully transferred.
Confirm the issue is resolved
  • Verify that the order status no longer shows an error.
  • Confirm that the order is available in the destination system.