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e-Invoice | Frequently Asked Questions (FAQ)

In the e-Invoice, the number of items is not the same with the number of items from the invoice. What should I do?

Regenerate the e-Invoice

Can I edit something in consolidated e-Invoice?

You need to unconsolidate and reconsolidate the e-invoice

What should I do when unable to consolidate e-Invoice?

This is due to the consolidated e-Invoice status for the debtor listed in the error is not enabled.

You may go to Business Partner > Customers, search for the debtor to consolidate e-Invoice.

Enable the toggle of Consolidated e-Invoice and click Save button.

What to do when there is duplicated submitted document when submitting e-Invoice?

Boostorder Syncer will help to resolve this issue, you may wait for a while and check the e-Invoice again.