Document fails to sync to the accounting system due to remark length limit

 Symptoms

You may experience one or more of the following:

• A transfer note does not appear in the accounting system after synchronization.
• An error indicator appears next to the document.
  •  Accounting System Error: The field Remarks must be a string or array type with a maximum length of 150 characters. Documents with remarks exceeding this limit cannot be synchronized to the accounting system until the remark is reduced to 150 characters or fewer. 
• The following error message is displayed:

The field Remarks must be a string or array type with a maximum length of 150.

Cause

The accounting system only supports a maximum of 150 characters in the remark field. If the remark exceeds this limit, the document cannot be transferred successfully.

Resolve the issue

1. Open the affected document.
2. Review the Remark field.
   • Check whether the remark contains lengthy delivery instructions, addresses, customer details, or other notes.
3. Reduce the remark to 150 characters or fewer.
   • Remove unnecessary information.
   • Shorten addresses or descriptions where possible.
4. Save the document.
5. Allow the document to sync again.

Confirm the issue is resolved

1. Open the documente list.
2. Verify that the error indicator is no longer displayed.
3. Confirm that the document has been successfully synchronized to the accounting system.
4. Check that the document is available in the accounting system.

Additional information

• The 150-character limitation is enforced by the accounting system.
• If the document still does not synchronize after shortening the remark, verify that the updated remark was saved successfully before attempting another synchronization.
• Consider keeping remarks concise to avoid future synchronization failures.