Boostorder Syncer – Frequently Asked Questions (FAQ)

1. Why is the PDF in the app different from the PDF in the accounting system?

This issue usually occurs when the Boostorder Syncer service is not functioning properly.

Please contact customer support for further investigation and assistance.

2. How do I set up and maintain product mapping?

Please follow the video tutorial in the link below for step-by-step guidance:

https://www.loom.com/share/2694dee1f8c34162aac7ee66657123b8

Ensure that product mapping is updated whenever new products or changes are introduced to avoid synchronization issues.

3. The order is not synced due to an SAP error

This issue originates from the SAP system and is not caused by the Boostorder application or Syncer service.

Please escalate this issue to the SAP team for investigation and resolution.

4. If I want to add a new product SKU, do I need to import all products or only the new SKU?

You must export all existing products first, then:

1. Add the new product SKU to the exported file.

2. Import the complete product list (including existing and new products) back into the system.

Importing only the new SKU is not supported and may cause data inconsistency.