Boostorder Rep V3 – Frequently Asked Questions (FAQ)

1. The app keeps loading when I open it

If the app is stuck on the loading screen, try the following steps in order:

Reinstall the app.
Go to your device settings and clear the app data.

If the issue still persists after completing all steps, contact customer support.

2. Why can’t I apply annual leave for a past date?

In Boostorder Rep V2, applying annual leave for past dates was supported.

In Boostorder Rep V3, annual leave can only be applied for today or future dates.

If you need to apply annual leave for a past date, please contact your DMM from Heineken to request assistance.

3. How can I remove annual leave that I already applied?

Removing an applied annual leave requires approval from the Heineken side.

Process:

Obtain approval from Heineken.
After approval is granted, contact customer support.
Customer support will assist in removing the annual leave from the system.

4. Why can’t I print the order from the app?

Please check the following:

Ensure Bluetooth permission is enabled for the app.
Ensure the printer is powered on.
Restart the printer.
Disable and re-enable Bluetooth on your device.

If printing still fails after completing all steps, contact customer support immediately.

5. I don’t receive notifications when I create an order

Check the following:

Go to your phone’s device settings.
Ensure notification permission is enabled for the app.

If notifications are still not received, contact customer support to verify the notification configuration in the admin portal.

6. Why is the printer not turning on when I press the power button?

Charge the printer fully.

If the printer still does not turn on or shows no indication of power after charging, contact customer support immediately.

7. Why can’t I see my product in the app even after setting the status to Published?

If the product is not visible in the app after being published, follow these steps:

Open the app.
Go to the Home page.
Tap the Sync button once.
Check whether the product appears.

If the product is still not visible, check the following in the accounting system:

Product status
The product status may be controlled by the accounting system and synced to Boostorder Cloud 2.0.
Ensure the product is marked as published in the accounting system.
Unit of Measurement (UOM)
The Boostorder Syncer service will not sync products without a UOM.
Make sure the product has a valid Unit of Measurement configured.

After updating the above, download again by tapping the Sync button in the Home Page in the App.

8. The app is very laggy during usage

This issue is not the same with app keeps loading issue. If the app frequently feels laggy, check the following:

Open the app.
Check the Downloading module to see whether data is currently being downloaded in the background.

If downloading is in progress, wait until the download is completed. App performance should return to normal afterward.
If no downloading is happening, remove the app in the background and open the app again
If the issue still persists, it may be caused by settings

In this case, contact customer support for further investigation and assistance.

9. Why the location is not showing after I capture a photo?