Boostorder Cloud 2.0 - Frequently Ask Question (FAQ)

I cannot login, the password is not correct

1. In the login page, tap on Forgot Password

2. Enter the correct email

3. An reset password email is sent

4. Create a new password

After following the steps, user should be able to access Boostorder Cloud 2.0

I will travel oversea next week, please help to unblock IP so that we can place order

User is able to place order regardless of Boostorder Rep version when travelling oversea. 

If user encounters any issue when placing order, take a screenshot from this website https://whatismyipaddress.com/ immediately and reach out to customer support

How to add debtor code to consolidate e-invoice settings?

1. Go to Integration > e-Invoice > Settings

2. At the Default Buyer Name (Cash) field, append the debtor code
3. Click on Save button

Order is not synced due to exchange rate not updated

Customer should update the exchange rate by informing their office

Session keep expiring when viewing insights dashboard

When viewing insight dashboard, either active or non active, the session will expire within 5 to 10 minutes

In the e-Invoice, the number of items is not the same with the number of items from the invoice. What should I do?

Regenerate the e-Invoice

How to open/close van sales order (Thong Guan case)

1. Go to Settings > Active Order Statuses
2. Change the field to ["processing","sales-report","sales-report-1"] to open van sales order
3. Change the field to ["processing"] to close van sales order